JPMorgan Business Process Engineering - Senior Associate 

United Kingdom, England, London 

260479846

Job Summary

• Perform end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
• Partner with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations
• Engage stakeholders to constantly drive a productivity agenda to all teams in Operations,
• Co-ordinate project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
• Monitor status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations

Job Responsibilities

• Rollout the recommendations if necessary and ensure risks are mitigated
• Create synergies with the other PMO / PD teams and ensure goals are aligned with the overall Business needs such as those of Strategic programs Overall Candidate Profile:
• Strong experience in UK Retail Banking functions preferably in the context of digital banking channels (Onboarding / Payments / Lending / Fraud / Fincrime / Servicing / Treasury)
• Business process management experiences should involve analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
• Good transformation experience in a variety of implementation environments will be beneficial (process reengineering, greenfield implementations etc)
• Consulting experience in a similar industry from a reputed firm would be a plus
• Must Have Skills:

Required qualifications, capabilities and skills

• Independent, proactive and with a delivery mindset
• Sound understanding of fundamentals of business process design and process modelling using BPMN
• Exposure to one or more BPMN-based business process analysis tools (such as Signavio, ARIS, etc.)
• 5+ years of strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc), preferably Fraud
• Strategic thinker and problem solver; with high attention to detail
• Ability to analyze inefficiencies in business processes and knows how to map detailed workflows; able to draw on diverse project experiences and apply to new situations
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously. Flexible, adaptable and be a change agent
• Excellent communications skills, written and verbal. Able to build strong partnership with various teams to help deliver results

Preferred qualifications, capabilities and skills

• Exposure to the UK retail banking landscape, products and regulation
• Experience with Jira and Confluence
• Consulting experience with exposure to large scale transformation initiatives within retail banking
• Key deliverables in Year1: delivery of assigned process journeys design and change tickets