Citi Group & Partner Management SVP 

United States, Florida, Jacksonville 

260047745

• Ensure adequate controls are in place and identified issues are appropriately managed, escalated, tracked, and resolved. Serve as point person for all AT&T portfolio related iCAPs.
• Support various contractual requirements including management of the contract dashboard process, to ensure that all contractual commitments are being met each month. Support contractual amendments and side letters with AT&T as needed.
• Identify opportunities based on customer insights and take appropriate action to drive improvements in customer communication and experience throughout lifecycle. Measure the impact of all actions taken and continually monitor customer feedback through call monitoring sessions, NPS and J.D. Power survey reviews to identify and address pain points; participate in customer journeys and partner with Customer Experience to action improvement.
• Partner with key internal partners such as Risk and Fraud to ensure strategies are optimized for the AT&T portfolio and are aligned with the overarching strategic vision and desired portfolio economics. Maintain an understanding of performance trends and assist in the active pursuit of opportunities to drive growth and card usage while improving profitability.
• Responsible for participating on cross functional teams to execute against key portfolio strategies, achieving profitability targets as well as driving Portfolio and Program Management activities.
• Assist in developing periodic plans and forecasting of key portfolio metrics across the products.
• Develop presentations for all levels of the organization and partner articulating the strategic plan, benefits and contingency plans.
• Analyze market trends through primary and secondary research.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Outstanding strategic, analytical, and critical thinking skills with a demonstrated ability to innovate and problem solve
• Finance, Risk, and/or Analytical experience encouraged
• Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency
• Strong customer focus and someone who has demonstrated past achievements applying a customer mindset to shape strategies and action plans
• Influencing skills - ability to work across multiple teams and functions to align and deliver against the team’s business objectives
• Experience leading and delivering in a highly matrixed organization without direct responsibility for resources
• Excellent verbal and presentation skills, with experience working with teams in multiple locations

• 8 - 10+ years experience in Credit Card Marketing or relevant product marketing experience
• Bachelor’s/Universitydegree or equivalent experience, Master’s degree preferred

Anticipated Posting Close Date:

View the " " poster. View the .

View the .

View the