NetApp Sr Cloud Solutions Architect 

United States, Oregon 

259657303

• Advanced Pre and Post Sales Enablement
  • Assist field technical sellers, customer success, and professional services with advanced product design to overcome functional, performance, or security related blockers impacting deal acceptance or customer satisfaction.
  • Perform hands-on testing, documentation, and certification of bespoke configurations for product functional customizations.
  • Co-author specialized use-case documentation and best practices in partnership with product marketing teams.
  • Contribute to developing and maintaining field-facing tools such as TCO estimators, performance sizers, etc.
  • Provide technical input to internally developed training material for NetApp employees and customers.
• Outbound Product Advocacy
  • Support various trade shows and technical conferences both remotely and in-person by helping develop and deliver booth content, presentations, and other customer-facing media.
  • Generate product excitement and solicit feedback by delivering customer roadmaps and executive briefings.
  • Integrate advanced product and use-case knowledge in specialized v-teams associated to specific go-to-market efforts.
  • Generate outbound customer-facing content in the form of blogs, vlogs, and social media.

• Internal Customer Advocacy
  • Serve as a technical liaison into the product team for design and functional related escalations, providing technical oversight and guidance to the teams directly managing customer and partner-critical situations.
  • Directly contribute to strategicrelationship management for our strategiccustomers.
  • Provide technical oversight to early access and directed access feature adoption, when applicable.
• Enhance and extend product management and engineering.
  • Oversee enhancement request processes, ensuring technical, business, and financial context is well understoodand influences product design and prioritization decisions.
  • Develop, champion, and/or test innovative new designs from proof of concept through partnering with engineeringand product management during development.
  • Serve as technical subject matter expert for go-to-market planning with hyperscalers alliances teams.
  • Contribute to technical market and competitiveanalysis.
  • Lead technical analysis on install base data to equip engineeringand product management to make rapid, confident decisions around use-case, design, and product reliability.

• 8+ years of designing, supporting, and/or operating enterprise infrastructure and operations
• 5+ years of hands-on comprehensive experience with NetApp ONTAP 9
• 2+ years of at least one “big 3” hyperscaler experience (AWS, Azure, GCP)
• Exceptional written and verbal communication skills
• Proven work experience as a Cloud Architect or similar role
• Strong demonstrated experience with complex problem solving.
• Strong experience designing for environments with stringent security requirements, including general, contractual, legal, geopolitical, and industry-specific security frameworks.
• Strong full-stack awareness from data storage up through applications and business processes, including:Operating Systems,Networking,Virtualization,Security / Governance,Finance / Cost Management
• Data-driven mindset, leveraging various data and analytics sources to make informed decisions.
• Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
• Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
• Collaboration & Communication – demonstrated experience in building strong connections with customers, stakeholders, internal partner teams, and external partners.
• Experience operating within globally dispersed teams a plus.
• Experience with enterprise automation frameworks and/or programming languages a plus.

An academic degree in Computer Science; or equivalent work experience