מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
What you will do:
Ensure that customers get the maximum value from and easily use our products and subscriptions
Support customers by responding within the designated service-level agreement to inquiries
Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
Collaborate with engineers and developers to develop creative solutions for customers, including product fixes
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Be available to perform weekend day shift duties on a rotational schedule when needed
What you will bring:
Excellent understanding of Linux, system administration experience is greatly preferred
Familiarity with Red Hat Virtualization (RHV) / Ovirt, VMware, VSphere, KVM and/or other Virtualization Technologies
Familiarity with enterprise storage systems
3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
Strong communication skills, specifically the ability to communicate clearly and effectively in English with customers that have various levels of technical expertise
First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
Ability to multitask, prioritize, and work well under pressure
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
Ability to understand code and identify root causes within it
Familiarity with some or all of the following: Python, Java, Go, Bash
Ability to work in a fast-paced, dynamic environment.
Following is considered a plus:
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux
Experience with architectures other than x86_64
Expertise in containerization or Kubernetes, oc kubectl command knowledge
Knowledge of Openshift technologies
Understanding of storage systems such as ODF (Open Data Foundation), familiarity with Fiber Channel, ISCSI and NFS.
Understanding of libvirt and qemu functionality.
Familiarity with OpenShift Container Native Virtualization
Some previous software scripting or programming experience
Bachelor's degree or equivalent experience within the enterprise IT sector
A Red Hat Certified Engineer (RHCE) certification
משרות נוספות שיכולות לעניין אותך