Essential Responsibilities:
- Complete level two quality reviews, efficiently and accurately identifying opportunities within the cases that you review, completing your reviews in a timely manner.
- Apply analytic techniques to complex information sets in order to make logical and supported recommendations to leadership and to your direct reports on cases for reporting to regional regulatory authorities.
- Direct and coach your team to ensure they are successful in the following daily efforts:
- Conducting reviews of potential illegal activity or activity in violation of the regulations or PayPal policies
- Completing a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries.
- Assessing customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts.
- Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required.
- Conduct quality reviews through our Investigative Excellence program to ensure the casework of L1 investigators meets our internal quality assurance requirements and regulatory expectations
- Regularly exercise good judgement in making decisions or recommendations in relation to case investigations and employee escalations from within your team.
- Work closely with senior leaders and PayPal’s People Team to utilize proper corrective action procedures as required.
- Work closely with senior leaders on projects and tasks as the business requires
- Maintain and grow subject matter expertise in PayPal’s investigations and processes
- Schedule, prepare, and lead 1:1 coaching, scheduled team learning sessions and leverage other best practices to ensure that you are driving interactive, engaging, and analyst-driven discussions based upon developmental needs of the team.
- Assessing team performance and providing feedback, development opportunities and oversight of action plans aimed at improving performance as needed
Expected Qualifications:
- 5 years of relevant work experience
Our Benefits:
Any general requests for consideration of your skills, please