Strong sense of ownership, customer service, and integrity demonstrated through clear communication
Experience in leading and driving operations teams for large scale Critically important applications working in a 24x7 operations and on/off shore support model
Experience in strategizing and achieving operational excellence in global distributed systems
Strong knowledge of Production support practices for managing web and iOS applications
Experience in fixing, analyzing logs, building metrics and operational dashboards
Passion for eliminating repetitive manual processes using automation
Experience in interpreting data from systems like Hubble, ExtraHop, Splunk and other monitoring tools
Fundamental understanding of distributed systems including: Micro services, Messaging Brokers and Versioning
Experience in Java, JEE, REST, Swift/Objective C, database schema design and data access technologies
Deep Understanding of programs using a high-level programming language like: C, Java, Ruby, Python, or Perl
Experience managing large numbers of diverse systems with containers (Docker), build systems (Jenkins, Ansible, Spinnaker), and infrastructure as a service (Kubernetes, AWS)
Understanding of the Linux Operating System, including Kernel, Memory, Process, Threads, Static / Shared Libraries, IPC, Signals
Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing is a plus
Experience in ethical hacking, system security and fraud monitoring are added advantage
Self-starter, flexible, motivated to learn in a fast-paced environment and comfortable working as part of a team of versatile engineers
Excellent communication and leadership skills
Excellent organizational and documentation skills
Passion for quality and the optimal user experience