Td Bank Field Team Manager III Residential Claims 

Canada, Ontario, Markham 

258471288

Markham, Ontario, Canada

$74,500 - $111,700 CAD

CUSTOMER

• Use expert knowledge to handle complex, high risk claims that typically take over a year to resolve.
• Maybe required to meet clients/witness etc. in the field to obtain statements and/or negotiate claims
• Collaborate with internal and external partners while valuing speed and accuracy to deliver the legendary customer experience
• Apply claims management principles and procedures in order to manage claims costs and leakage
• Identify potential fraudulent claims and handle according to organizational processes/procedures
• Work with claim management vendors to maintain service standards

SHAREHOLDER

• Act as a subject matter expert in their area of expertise to increase knowledge base within claims
• Support the timely and accurate completion of business processes and procedures
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Identify, suggest and actively participate in process improvement opportunities
• Actively manage relationships within and across various business lines/ corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Participate in cross-functional / enterprise initiatives as a subject matter expert helping to provide guidance for complex situations
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Use subject matter expertise to handle complex high risk claims that typically take greater than 1 year to resolve
• Handle Residential claims
• Has maximum claims advisor authority limit and requires next level approved for a limited number of claims
• Capable of managing larger volume due to Weather related events or CAT losses during peak season
• Considered a subject matter expert within own unit and provides training/guidance to others on best practices, processes etc.
• Expert knowledge and understanding of the operating environment, business processes and procedures and transactions lifecycle for own area and as applicable across TDI claims
• Coordinate / integrate work with other areas as needed
• Require expert industry knowledge and applicable accreditation
• Leverage the Claims Resources Team to make decisions on liability and assessment
• Required to meet clients/witness etc. in the field to obtain statements and/or negotiate claims and assess damages
• Typically reports into a Senior Manager, Claims
• You have working knowledge of Xactimate Estimating software, and Xactanalysis.
• You have a thorough knowledge of residential construction procedures and restoration practices.

EXPERIENCE & EDUCATION

• Undergraduate degree preferred
• 5+ years relevant experience
• Completed HAAG certification (reviewer or inspector) or a equivalent course or equivalent experienceis an asset

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet