Amazon Escalation Engineer AWS Events Management & Comm 

South Africa, Western Cape, Cape Town 

257986719

Overall Responsibilities
- Continuous real-time monitoring of incoming alarms- Drive down mean time to engagement and communication for all incident types
- Broad understanding of AWS architecture and service inter-dependencies- Provide crisp and timely communication on developing issues to relevant stakeholders
- Facilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence
- Analyze data trends on internal tickets, customer contacts, social media, and network monitors to identify potential issues- Ability to maintain composure in dynamic and high pressure situations
- Perform other duties as required by the organizationAbout AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Sales, Marketing and Global Services (SMGS)

- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent, or 4+ years of technical support experience
- 5+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or similar IT role OR
- 5+ years of experience in technical operations or support focused on cloud infrastructure