Business embedded role that focuses on aligning & evolving the work delivered across the different client groups to meet the changing needs of our business and people. This role empowers leaders, through coaching partnership collaboration, to embody a high performing organization.
Sets the strategic direction for their client group(s) in most of the following areas: Org Structure, Design & Workforce Planning, Talent Strategy & Succession Planning, Cultural alignment & Employee Engagement, Change Management, Leadership Development, and process improvement.
Work with the business and regional HR leadership to design suitable org structure based on business needs; leveraging internal & external benchmarks and ensure alignment with global career framework.
Aligns Talent and workforce planning strategy to business strategy.
Understand business and talent landscape to support the alignment and design of the FSD (Functional Service Delivery)/ R&D (NPD/ Global Services) teams regional talent strategy to achieve business goals.
Leverage HR Centers of Excellence and HR Operations to address and satisfy the talent acquisition and development as well as other strategic needs of the business.
Translates people analytics insights into human capital strategies.
Partners with the business to deploy & implement DE&I Strategy
Continuously coaches local leaders of CR Global Hub, to build high-performing teams, and to foster organizational effectiveness.
Coach and consult with management on issues affecting morale, performance, development, and organization effectiveness.
Identifies the gaps between current organizational capabilities, required competencies and skills, and the future strategic objectives of the function.
Introduce, lead and influence change management initiatives with function or country group leaders in order to address issues that will enhance overall performance, build the overall human capital capability of the organization and develop the right CR Global Hub’s culture as part of one BSC in CR.
Understands technology trends and the digital landscape in HR, leverages technology to enable HR and business strategy and act as a champion to drive digital culture adoption.
What we are looking for:
Bachelor or Licenciature degree or above in Psychology, Human Recourses, Business Administration or HR discipline or equivalent
English Level desired: 80% or above
Experience: At least 10 years
Experience in Shared Services, Contact Centers, Technology centers, GBS, or similar is desirable
Analytical and problem-solving skills
Excellent communication skills in English and Spanish. Portuguese nice to have.
Desired knowledge: Legal guidelines, advanced knowledge in Microsoft Office Excel.