NICE Circuit Provisioning Engineer 

United Kingdom, England, Southampton 

256268820

How will you make an impact?

• New, Move, Add, Change and Disconnect orders for dedicated voice (SIP), Dedicated Circuits (MPLS, COLOCATION) and Inbound (Toll Free, DID: local and international) orders
• Verifies Connectivity TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request
• Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records
• During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary
• Interfaces regularly with other internal CXOne Mpower departments such as COGS team: Carrier builds, Carrier testing, Carrier CAC Increase/Decrease, Carrier Disconnects
• RespOrg/port In and Out, route and provision inbound number services to the NICE CX network through internal and external carrier systems for Local and International Toll Free and DID’s
• Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues
• Communicates with customers, carriers, vendors and employees, and ensures all related systems are documented in detail.
• Performs pretesting with LECs and Vendors if required
• Performs quality assurance audits and takes responsibilities for errors
• Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
• Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations
• May be required to work nights, evenings and weekends
• Follows the company Code of Ethics and CXOne Mpower policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CXOne Mpower

Have you got what it takes?

• Bachelor’s degree in Telecommunications or related field or equivalent work experience
• 5+ years experience in telecommunications
• Experience with T1, DS3, OC3, OC12 install and test
• Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc)
• Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting
• Command level knowledge Empirix, Wireshark, Ribbon Analytics
• Previous experience with configuring SBCs
• Proven track record of excellent communication and conflict resolution skills

You will have an advantage if you also have:

• Sonus accreditation
• SecureCRT or equivalent

Individual Contributor