Amazon Cloud Support Engineer - Storage & Content Delivery 

Taiwan, Taipei, Taipei 

255750734

身為 AWS 雲端工程師，你將能深化和拓展你的技術專長，從小型新創公司到大型企業用戶，你將與和廣泛的客戶族群合作，並享有工作與生活的平衡。Storage & Content Delivery 雲端工程師著重於雲端儲存、內容交付網路及影片串流等服務。您將與使用以下 AWS 服務的客戶合作：S3, Cloudfront, SES, MediaConvert, Kinesis Video Streams, Backup and Storage Gateway等。所有的雲端工程師都需具備基本的網路概念，例如網路層（OSI 模型）、IP 連接、TCP、UDP、DNS、HTTP，以及如何解決常見的網路連線問題。 AWS 的培訓課程將包括這些主題，所以你將在訓練時期學到更多。 此外，雲端工程師將與國內外客戶互動，並閱讀中文/英文的培訓教材，所以你需具備出色的中文溝通能力和中等英語能力。我們的目標是協助你在在 AWS 發展成功的職涯，加入之後會有經驗豐富的亞馬遜人提供指導，除了雲端工程師的職責外，你亦有機會成為組織中的Subject Matter Experts (SME)。隨著你在 AWS 的成長，我們提供多樣的職涯發展選擇，也包含海外 AWS 工作機會。在台灣絕大多數的客戶使用中文溝通，但我們還是需要用英文協助部分客戶。雲端工程師會經常與全球頂尖工程師們研究或討論英文技術文件，當然，如果你還會第三外語，歡迎讓我們知道！培訓課程會涵蓋中文及英文。除了處理不同深度、廣度的技術問題外，雲端工程師可以制定或指導訓練課程、撰寫技術文章、在操作影片中擔任講者、出席 AWS 活動、參與招募流程、撰寫工具/腳本或更上一層進行流程改善及策略發想。在 AWS，你的貢獻可以為全球同事和客戶帶來重要的影響。You will use your engineering expertise and skills to provide high quality technical solutions that help customers achieve their business goals. You dive deep into complex questions to find the root cause and ensure the customer’s specific requirements are fulfilled. Customers consult you about their plans and problems through various contact channels including telephone, email, and web/live chat. You listen carefully to fully understand each customer’s concerns and requirements. You guide customers by sharing facts that are backed by your troubleshooting findings and log data.A Storage & Content Delivery Cloud Engineer focuses on technology related to either software defined storage or content & media delivery. In this role, you will work with customers using AWS Services including S3, Cloudfront, SES, MediaConvert, Kinesis Video Streams, Backup and Storage Gateway.All Cloud Engineers need to understand networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP, and how to troubleshoot common connection issues. AWS new hire training includes these topics, so you will study these more during onboarding. Cloud Engineers at AWS Taipei need excellent communication skills in Mandarin. Cloud Engineers will interact with customers and read training material in both Mandarin and English.We value diversity and each person’s unique experience. Curiosity and passion for learning let us build and grow in an industry where our services, technology and customer requirements are constantly evolving. Thinking big, tenacity, and perseverance help us conquer challenges and work through ambiguity. We earn trust by treating others with respect, speaking candidly, and quickly admitting when we are wrong.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Hybrid Work

- Experience with Linux or Windows system administration.
- Detailed knowledge of networking protocols and troubleshooting: DNS, TCP, HTTP, TLS.
- Experience with web-based services and applications such as Nginx, Apache, Tomcat etc.
- Understanding of Software Defined Storage (SDS). Good knowledge of storage protocols such as: iSCSI, NFS, CIFS/SMB, Object Storage.
- Understanding of Content Delivery Networks (CDN).