Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
Certification in Implementation Specialist - IT Service Management (e.g., CIS-ITSM).
8 years of experience in working with ServiceNow ecosystem with designing and implementing the ServiceNow CSDM framework in an enterprise environment.
Experience with the ServiceNow ITSM Professional suite (e.g., Incident, Problem, Change, Request, etc), including custom application development, scripting (e.g., JavaScript, GlideAPIs), and platform configuration.
Experience in ServiceNow development including server-side and client-side scripting in JavaScript and ServiceNow integrations using REST, SOAP, and IntegrationHub.
Preferred qualifications:
Certification in ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA).
Experience with enterprise integration of ServiceNow with SAP.
Experience with ServiceNow IT Operations Management (ITOM) (e.g., Discovery, Service Mapping).
Experience with Service Portal development (e.g., AngularJS).
Experience in implementing ServiceNow Artificial Intelligence (AI) features (e.g., Predictive Intelligence, Virtual Agent) with integrating in applications.