Rapyd Tier Customer Support - Student Position 

Israel 

25483377

Get the tools to grow globally at . Follow: , , ,

As a Tier 1 Customer Support you will be responsible for:

• Be the first line of defense and escalation for any technical issues
• Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction
• Escalate and own issues internally and externally with service providers / partners
• Develop monitoring tools for the production environment
• Extend our knowledge base
• Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues
• Cover “on-call” shifts as needed to support our global coverage model

• At least 3 semesters (1.5 years) left until graduation
• Proficient in English
• Able to work independently from our regional office and home
• Customer facing experience in a B2B global company
• Knowledge of API management and bug reporting tools
• Ability to work under pressure in a fast-paced environment
• Great technical writing and verbal communication skills
• Strong troubleshooting skills using multiple tools / logs correlation
• Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
• Experience in the payments industry – Big Advantage