KEY RESPONSIBILITIES:
Training Organization:
- Identify and assess future and current training needs with key stakeholders to achieve ultimate business objectives and goals.
- Conduct training needs assessments and match courses available within adidas group to the needs.
- Develop and manage the retail training calendar in coordination with the District Manager, Operation Managers and Key Account Management teams.
- Review training materials received from regional/global and adapt the training to the requirements while maintaining the integrity of the course and its learning objectives to ensure consistent delivery globally.
- To be the champion of retail trainings encouraging and inspiring employee’s passion to learn and upskill.
- Identify opportunities that training programs can help to improve, and optimize training resources and training facilities.
- Work with Retail Operations, Marketing and Products teams to develop and refine retail training contents, ensuring the relevance by collecting retail operations guidelines and priority and using own retail benchmark.
- Manage training resources including internal and external trainers and ensure training delivery quality remains at the highest level.
- Review feedback from participants and training KPIs to recommend improvements.
- Develop processes for regular revision of content and effectiveness of evaluation.
- Develop stringent control process for monitoring training delivery quality and participant eligibility.
- Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or the industry.
- Leverage internal/external expertise to ensure high-impact training delivery.
- Support and manage local adaptation of the global/regional training programs and lead through graduation.
- Act as a field coach to provide guidance and support to individuals seeking to enhance their job skills and achieve their career goals.
- Manage and implement training KPIs and prepare relevant reports to ensure program effectiveness.
Budget & Expenses:
- Prepares and implements training budgets.
- Manage assigned training budget and ensure cost effectiveness.
Personnel Management:
- Set performance and development plan for in-store retail trainers; review and evaluate as well as providing just-in-time feedback to elevate training performance and delivery.
KEY RELATIONSHIPS:
External: Training Vendors
Internal: Retail Operations, Sales, Human Resources, Marketing, and Category Management
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellence in Microsoft Office Suite and particularly demonstrating advanced Microsoft Excel and Powerpoint skills.
- Fluent in both written and spoken English and Mandarin.
- Track record in designing and executing successful training programs.
- Demonstrated ability to lead a full training cycle, plan and multi-tasks.
- Knowledgeable of various training and teaching methods.
- Excellent decision making and organizational skills.
- Good sense of ownership and excellent time management skills.
- Great interpersonal and communication skills.
- Strong understanding of business goals and standards for customer service.
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- University degree or above
- Minimum 10 years’ experience in retail or related function
- Minimum 5 years’ experience in retail training development and delivery in leading multinational / consumer goods company, or very successful franchise store manager experience
- Experience with apparel retail or franchise training preferred