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Adidas MANAGER RETAIL TRAINING 
China, Shanghai, Yangpu District 
254602566

12.08.2024

KEY RESPONSIBILITIES:

Training Organization:

  • Identify and assess future and current training needs with key stakeholders to achieve ultimate business objectives and goals.
  • Conduct training needs assessments and match courses available within adidas group to the needs.
  • Develop and manage the retail training calendar in coordination with the District Manager, Operation Managers and Key Account Management teams.
  • Review training materials received from regional/global and adapt the training to the requirements while maintaining the integrity of the course and its learning objectives to ensure consistent delivery globally.
  • To be the champion of retail trainings encouraging and inspiring employee’s passion to learn and upskill.
  • Identify opportunities that training programs can help to improve, and optimize training resources and training facilities.
  • Work with Retail Operations, Marketing and Products teams to develop and refine retail training contents, ensuring the relevance by collecting retail operations guidelines and priority and using own retail benchmark.
  • Manage training resources including internal and external trainers and ensure training delivery quality remains at the highest level.
  • Review feedback from participants and training KPIs to recommend improvements.
  • Develop processes for regular revision of content and effectiveness of evaluation.
  • Develop stringent control process for monitoring training delivery quality and participant eligibility.
  • Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or the industry.
  • Leverage internal/external expertise to ensure high-impact training delivery.
  • Support and manage local adaptation of the global/regional training programs and lead through graduation.
  • Act as a field coach to provide guidance and support to individuals seeking to enhance their job skills and achieve their career goals.
  • Manage and implement training KPIs and prepare relevant reports to ensure program effectiveness.

Budget & Expenses:

  • Prepares and implements training budgets.
  • Manage assigned training budget and ensure cost effectiveness.

Personnel Management:

  • Set performance and development plan for in-store retail trainers; review and evaluate as well as providing just-in-time feedback to elevate training performance and delivery.

KEY RELATIONSHIPS:

External: Training Vendors

Internal: Retail Operations, Sales, Human Resources, Marketing, and Category Management

KNOWLEDGE, SKILLS AND ABILITIES:

  • Excellence in Microsoft Office Suite and particularly demonstrating advanced Microsoft Excel and Powerpoint skills.
  • Fluent in both written and spoken English and Mandarin.
  • Track record in designing and executing successful training programs.
  • Demonstrated ability to lead a full training cycle, plan and multi-tasks.
  • Knowledgeable of various training and teaching methods.
  • Excellent decision making and organizational skills.
  • Good sense of ownership and excellent time management skills.
  • Great interpersonal and communication skills.
  • Strong understanding of business goals and standards for customer service.

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

  • University degree or above
  • Minimum 10 years’ experience in retail or related function
  • Minimum 5 years’ experience in retail training development and delivery in leading multinational / consumer goods company, or very successful franchise store manager experience
  • Experience with apparel retail or franchise training preferred