Nokia Order Management Specialist 

India 

254254116

Supply (SU) covers the configuration, demand, and supply planning, order management, sourcing, production, delivery, and managing the procurement activities towards our suppliers.

• Receive and validate the customer purchase order process.

• Logistics service execution from handover to LC up to cash collection support.• Single Point of Contact (POC) for Customer Supply Managers (CSM) and OM & MO Heads on escalation for a given pool.

• Coordinates and validates the customer order intake.• Manages ordering of most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.• Triggers task creations for transactions (Sales orders, Vendor POs, P2P POs, Delivery notes, PGI, Invoices, letter of credit to Business Process Owner (BPO) order management operations, and monitors timely completion).• Coordinates export, import and customs processes till goods receipt in drop of point.• Coordinates the procurement execution: Captures the demand, purchase, goods receipt and verifies invoice.• Coordinates the distribution execution: Plans transportation, verifies freight cost and invoice, coordinates transport.• Coordinates and validates the customer invoice.• Contributes and supports the collect cash process, including documentary remittances (EG letter of credit) and dispute resolution with customer.• Guides and provides technical expertise where applicable.• Provides working leadership and training to less experienced personnel.• May lead small projects with limited risks and resource requirements.

• Assist transition and transformation related to project deployment/UAT as per O2I strategy

• Assist continuous improvement projects and focus on process improvements opportunities

• Operational & process excellence support

• Adherence to Order management SOX compliance

• Primary Point of Contact (POC) for each focus Order Management (OM) pool

• Standardized process implementation
• Workload balancing within OM Team and towards Market Operation
• 1st Level escalation for CBT CSMs and MO Heads
• To allocate, support, and monitor order execution and reporting on tasks requested from MO Heads and CBT CSM in the market.

Individual Contributor: Variety of complex tasks within area of responsibility, demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. a variety of complex tasks within the area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognized concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindsetEstablished skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark