Rapid7 Senior Service Desk Technician 

Australia, Victoria, Melbourne 

254130140

In this role, you will:

• Be challenged everyday as you use new and existing tools and technologies to resolve problems

• Act as single point of contact, recording necessary requests, triaging and providing local and remote support to our internal business partners globally

• Onboard new moose following our global onboarding process with great focus on new hire experience

• Be supported and encouraged to develop technical skills and get certified in areas that interests you and take disciplined risks

• Collaborate with extended teams on noteworthy projects

• Configure, test, deploy and manage workstations

• License management and account creation

• Retrieve assets during offboarding and replacements

• Provide IT support and assistance during in-house events and technical conferences

• Procure goods and services to support our internal operations

• Be a key team member with implementing new processes, procedures and releases

• Be a part of a culture of overall wellness within our office

The skills you’ll bring include:

• 2-3 years of experience in an IT Service Desk/ Help Desk capacity

• Strong endpoint skills, instincts and fundamentals for Mac, Windows and Linux

• Proficient in SaaS applications such as Okta, GSuite, Slack, DialPad and Zoom or similar apps as well as Active Directory experience

• Experienced in remote deployment and MDM systems - ie Jamf, Automox or similar

• Demonstrable experience in incident management, troubleshooting and remote assistance

• Strong documentation skills

• Good level of understanding of license management, asset management and tracking

• Exposure to virtualized computing environment - ie VMware or similar

• Creative approach to problem solving; divergent thinking

• Self-starter with exceptional interpersonal skills focusing on rapport building and user experience

• Inquisitive and excited to learn and try new technologies

• Has a strong desire to continually learn and grow professionally

• Working for a global company and being flexible with your work schedule to support different time zones as well as flexibility to travel and support another office as needed

• Ability to communicate effectively in the English language

Desirable but not essential:

• University degree

• ITIL/ Microsoft/ CompTIA+ certified

• Onboarding experience