Salesforce Technical Consultant/Senior Consultant 

Singapore, Singapore 

253937998

Job Category

Job Details

Consultation and Implementation

• Engage with clients to understand and translate their business requirements into effective Salesforce solutions.

• Lead the design, configuration, and deployment of Salesforce solutions, ensuring adherence to best practices and alignment with client needs.

• Provide technical guidance and support throughout the project lifecycle, from initial scoping to post-implementation.

Techncial Expertise

• Achieve advanced Salesforce certifications and maintain an in-depth knowledge of Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce and other related technologies.

• Stay updated with the latest Salesforce features, releases, and industry trends to offer well-informed recommendations and support architectural workshops.

• Troubleshoot and resolve technical issues, ensuring minimal disruption to client operations.

• Document technical processes, develop proofs of concept, and participate in Agile project planning.

• Advise on best practices for application development, integration, and technical architecture.

Client Engagement

• Establish and maintain strong client relationships, serving as a trusted technical advisor.

• Conduct training sessions and workshops to empower clients in the effective use of Salesforce solutions.

• Gather and analyze client feedback to continuously enhance service delivery and client satisfaction.

• Ensure high levels of client satisfaction and manage expectations in a professional manner.

• Proactively identify and manage risks, negotiate solutions, and build strategic partnerships.

Collaboration and Teamwork

• Collaborate with cross-functional teams, including project managers, architects, developers, and business analysts, to deliver comprehensive solutions.

• Develop and share best practices, templates, and tools to enhance service delivery efficiency and quality.

• Support other team members, fostering a collaborative and knowledge-sharing environment.

• Assist in delivering solution demonstrations and contribute to broader organizational growth.

REQUIRED QUALIFICATIONS

• Positive, customer success-oriented attitude.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field.

• Experience in data analysis and database design

• Proficiency with SOAP and REST APIs

• Experience in client and server-side web development, scripting tools, and protocols.

• Familiarity with architecture and process flow visualization tools.

• Understanding of SDLC methodologies (requirements, design, implementation, testing, maintenance).

• Strong communication skills, both oral and written, including technical documentation.

• Ability to conceptualize and communicate complex technical concepts to diverse audiences.

• 3+ years of hands-on software development and technical consulting experience.

• Technical and solution implementation experience in relevant software domains, with coding experience in object-oriented languages.

• Strong problem-solving, analytical skills, and ability to manage multiple projects in a fast-paced environment.

• Ability to work independently and as part of a distributed team, with a willingness to learn new technologies.

PREFERRED

• Proven experience in implementing solutions within the Salesforce ecosystem and its products.

• Salesforce certifications are highly desirable.

• Proficiency in Salesforce configuration, customization, and development, including Apex, Visualforce, and Lightning components

• Experience as a full-stack web developer.

• Strong ability to build and manage relationships both internally and externally.

• Experience in a consulting role within transformational programs and matrix teams.

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