In this role, you will:
- Perform a variety of operational tasks for complex securities or process extensive knowledge of systems
- Provide ideas for improving or implementing processes
- Perform moderately complex duties such as processing, researching inquires and reconciling transactions
- Review time sensitive documents
- Provide training or work direction to less experienced staff
- Address compliance and corporate governance issues for the department
- Lead or participate in projects
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 4+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
- At least 2nd year in college or bachelor's degree in any course
- Blended experience in customer service and processing
- Experience in customer service and demonstrates ability to anticipate customer’s needs
- Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
- Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.
- Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
- Excellent Interpersonal skills - people and process management
- Wiling to work on permanent night shift schedule that follow US holidays
- Amenable to 100% onsite reporting in Five/Neo Building 31st Street Bonifacio Global Taguig City
Job Expectations:
- Voice support - inbound from 10 to 15 calls/day and outbound for clarification with the paperwork received
- Submitting service request
- Handles, answers and resolve through WTCG Escalation inbox
- Delegates feedback
- New Hire Training
- Scheduling senior tasks between onshore and offshore
12 Sep 2024
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.