Amazon Support Associate II Services Variable 

India, Telangana, Hyderabad 

250040369

KEY RESPONSIBILITIES- Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
- Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
- Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.- Research, procure, vet and deploy new hardware and software solutions.
Key job responsibilities
Windows/Mac/Linux OS deployment
Providing remote tech support
User hardware/software/peripheral support
LAN troubleshooting and support
Hardware procurement and asset management
Creating and maintaining documentation

- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service