Uber Investigations Specialist - Operations Insights 

United States, West Virginia 

250006094

What You'll Do

• Under supervision, investigate critical incidents
• Report & document issues with reporting parties using various platforms
• Master multiple knowledge bases and contact management systems, review different types of media cases while keeping fairness in mind
• Action accounts related to incidents / accidents that occur in connection with the Uber platform
• Appropriately support reporting parties, investigate thoroughly in order to sufficiently understand the details of the incident, execute judgment, and ensure thorough documentation of the findings and decision
• Work in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Demonstrate excellent interpersonal skills and ability to establish trust

Work Pattern

• 5am-2pm Taiwan time, 5-day work week with with consecutive days off at Fri/Sat or Sun/Mon, natinoal holidays observed

What You'll Need

• 2+ year of customer support experience
• Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills
• Exceptional proficiency in English + Mandarin
• Exceptional written and verbal communication skills
• Exceptional reading and interpretation ability, attention to detail
• Resistance to stress and pressure of working with high severity cases
• Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders
• Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint)
• Strong teamwork skills towards a shared sense of purpose

Preferred Qualification

• Experience handling sensitive/safety related issues

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .