JPMorgan Technology Support III 

United States, Ohio, Columbus 

249807892

As a Technology Support III team member in Corporate Sector with in Corporate Oversight and Governance Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques. Very good knowledge of Splunk/Dynatrace or equivalent monitoring and observability tool
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework & SRE Practices , Agile practices.
• Well verse in Kubernetes and deployment strategy and implementation in cloud. Understanding of Maven, CI/CD pipeline and understanding of Jenkins
• Troubleshoots incidents, conducts blameless post-mortems and ensures permanent closure of incidents. Excellent debugging and trouble shooting skills
• Good analytical and problem-solving skills & Ability to work in large, collaborative teams to achieve organizational goals

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud