HP Disputes Resolution Analyst 

Mexico, Jalisco, Tlaquepaque 

248909479

Disputes Resolution Analyst

Responsibilities

• Resolves non- collectable invoices through internal collaboration and engagement with Enterprise Operations and Collections.
• Ensures documentation is completed to have a collectable payment
• Follows Disputes Policies and Procedures for compliance purposes.
• Validates invoice data to upload into third party systems.
• Contributes to efforts to optimize current processes, by collaborating with other groups within HP to improve day-to-day activities.
• Understands business processes to reduce disputes and increase cash flow (e.g., dispute management, web invoicing, claims, special pricing etc.)
• Actions and/or leads Dispute Avoidance initiatives, through collaboration with functional teams

First level university degree or equivalent experience.

Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).Knowledge & Skills

• Strong Communications Skills, with ability to convey messages clearly (verbal, written and presentation) to internal and external, peers and management.
• Mastery in English and local language.
• Intermediate knowledge in MS Office is required
• Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes, is preferred.
• Experience in Accounts Payable or Collections is a plus.
• Developed problem-solving and analytical skills.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.
• Ability to prioritize daily activities and time management efficiency
• Autonomous, self-driven.

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sales Operations

Full time

No shift premium (Mexico)

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