Lemonade Senior Manager Catastrophe 

United States, Oregon 

24875911

Strategic Leadership: Develop and implement the strategic roadmap for CAT Operations

Metrics: Establish and drive success measures for external and internal teams

Performance: Develop and drive KPIs for multiple vendors that evolve with our business

Compliance: Work closely with compliance to ensure processes and policies adhere to regulatory standards

Budget Management: Oversee catastrophe expenses to include overall LAE

Team Management: Manage, develop, and inspire a group of internal and external teams responding to our customers

Data-Driven Decision Making: Leverage data to prioritize strategic initiatives, process improvements, and profitability for the department. Use data to identify performance and efficiency opportunities.

Cross-Functional Collaboration: Work with key stakeholders to address tactical and strategic challenges and provide transparent and effective communication. Confidently collaborate with supporting teams (Product, Underwriting, Compliance, Legal, Systems, Comms)

10+ years of P&C claims experience

3+ years experience in catastrophe response (internal and field)

2+ years in a leadership role

A high comfort level with stressful and time-sensitive situations

Experience working with TPA’s, from contract to execution

Strong knowledge of analytical and data insights that create business value

Finds ways to get things done, scrappy and self sufficient

Proven use of technology (AI specific) to drive customer and employee experience

4-year college degree; advanced degree a plus