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JPMorgan Payments Investigations Specialist IV Sanctions Service 
Philippines, Quezon City 
247497486

02.07.2024

Job Responsibilities

  • Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard.
  • Follow-up on pending cases according to departmental standards.
  • Initiate/Verify payments and adjustments.
  • Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements.
  • Communicate written and oral expression in a clear, concise, and professional manner.
  • Demonstrate professional work habits in the areas of attendance and punctuality.
  • Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences.

Required qualifications, capabilities, and skills

  • Graduates with good academic record.
  • 0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage.
  • Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
  • English language required.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • An acute client focus.
  • Good interpersonal skills
  • Proficient in computers and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word.