Wells Fargo Spanish Bilingual Customer Service Representative 

Philippines, Maypajo 

247422374

In this role, you will:

• Support financial products and services
• Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
• Perform moderately complex customer support tasks
• Receive direction from customer service supervisor and escalate non-routine questions
• Interact with customer service team on complex customer issues
• Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

• Completed 2nd year College level
• 2+ years of Spanish Bilingual Customer Service Representative experience

Job Expectations:

• Flexible with work schedule and arrangement
• Willing to work in McKinley Hill, Taguig

30 May 2024