Elastic Senior Manager Customer Engineering - APJ 

Singapore, Singapore 

246209

• Team Management: Oversee and guide a team of customer architects. Provide clear direction, support, and regular feedback to ensure the team works efficiently.
• Technical Guidance: Serve as the primary technical resource for your team. Make sure that technical plans and customer adoption align with our product capabilities.
• Regional Strategy: Develop and implement technical strategies for the APJ region. Balance immediate technical issues with longer-term planning.
• Market Understanding: Use your knowledge of the APJ market to help the team understand local customer needs and technical trends, including developments in Observability, Cybersecurity, Search, and emerging areas like Vector Databased, Machine Learning, and GenAI.
• Collaboration: Work closely with regional sales leaders, product teams, and other stakeholders to ensure technical efforts are coordinated and aligned with overall business objectives.
• Customer Engagement: Represent the Customer Engineering team in technical discussions with customers. Address technical challenges directly and ensure our solutions are effectively applied.

• Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field is preferred.
• Experience: Proven experience managing technical teams in a customer engineering environment.
• Technical Knowledge: Strong background in distributed datastores, Observability, Cybersecurity, or Search. Experience with our solutions and familiarity with emerging technologies such as Vectors, Machine Learning, and GenAI is a plus.
• Communication Skills: Ability to clearly explain technical concepts to both technical and non-technical audiences.
• Planning and Execution: Ability to handle immediate technical issues while also planning for long-term strategy.
• Cultural Awareness: Experience working in international settings and an understanding of regional business practices is desirable.
• This role is ideal for someone who can manage a technical team with clear, straightforward leadership and a strong grasp of both current and emerging technologies in the APJ region.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic