SAP Bilingual Solution Customer Success Manager - HCM 

Hungary, Pécs 

245529330

MUST be fully bilingual in English and French

PURPOSE AND OBJECTIVES:

The S-CSM HCM role is a specialist role within the Human Experience Management domain. The S-CSM HCM role has the responsibility of being the primary point of contact for our customers’ HR stakeholders. This includes HR and IT organizations and stakeholders from multiple levels within our customers’ organizations (from HR administrators and practitioners to C-Suite). The S-CSM HCM role requires knowledge that spans from SaaS to human resources practices.

EXPECTATIONS AND TASKS:

S-CSMs enable their customers’ long-term success through multiple account management avenues. These are some of the core account management practices utilized.

• Working with customers to develop their roadmaps to improve consumption and maximizing the value of the customer’s subscriptions
• Providing leading practice advice and guidance to customers for operating their SAP HCM cloud solutions
• Understanding customers’ business models, priorities, objectives and goals to identify potential operational and commercial risks as well as expansion opportunities.
• Developing and executing a proactive “customer first” renewal and expansion plan in conjunction with other internal SAP account team members
• Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance and optimized contractual opportunities
• Understanding and leveraging Customer Success services to drive maximum value to customers

YOUR PROFILE

• Multiple years’ experience managing customer engagements or customer other facing experience
• MUST be fully fluent in English & French
• A self‐starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve
• Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.
• Experience in SAP SuccessFactors, other HCM SaaS products, HR, and/or HRIT is not a required but highly valued
• Experience developing account management plans and with contract negotiations also is not required but highly valued

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.