Citi Group Technical Writer 

United Kingdom, Northern Ireland, Belfast 

245473647

About the Role

You will also be key in supporting our Product Owners in acting as a liaison between stakeholders and development teams, ensuring clear and consistent communication occurs through requirements and delivery. Finally, you will be working closely with Engineering, QA, Design and Customer teams to gather information and ensure all documentation is accurate and clear.

Responsibilities:

• Develop and maintain comprehensive, clear, and concise technical documentation including user guides, API documentation, system architecture diagrams and release notes
• Collaborate with Engineering teams to gather information and ensure accurate documentation, to improve communication amongst all interested parties
• Continuously update and improve documentation to reflect product changes and incorporate customer feedback
• Ensure documentation is accessible and user-friendly, for various audiences, including developers, end-users and stakeholders
• Support Product Owners in defining and refining product feature documentation, ensuring developer understanding of requirements and clarity of required delivery
• Create detailed business and technical requirements and release documentation that support the development process
• Assist User Experience lead in development of user personas, customer journeys and use-case scenarios
• Working with existing technical writers in CTO - who have defined style, standards and tooling

Experience:

• Multiple years of experience as a Technical Writer in a software development environment
• Ability to translated complex technical concepts into clear and concise documentation
• Strong understanding of software development processes and agile methodologies
• Experience in tools such as JIRA, Confluence, Git-based Version-Control systems
• Ability to adjust priorities quickly as circumstances dictate
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication
• Experience with using static site builders, such as Hugo, together with the MarkDown markup language

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

What we’ll provide you

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
  

Time Type:

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