EY Knowledge Management - Senior Associate 

India, Karnataka, Bengaluru 

245028575

Your key responsibilities

• Promote validation of content and metadata in knowledge database in conjunction with Product Experts
• Identify, engage and educate Product Experts with KM process and workflow.
• Timely and accurately manage content reviews, approvals and any incoming tasks in line with defined standards and policies.
• Ongoing evaluation of the value added by knowledge to a certain product and portfolio
• Promote improvement to knowledge based on data around knowledge consumption, client feedback and user searches.
• Contribute to ideation and execution of communications aimed to promote knowledge sharing within the ET Community
• Connect with Transition process on onboarding applications. Educate and guide through the onboarding of a given service/application knowledge
• Skills and attributes for success
• This individual should possess a combination of technical skills, analytical abilities, and leadership attributes

To qualify for the role you must have

• Understanding of ITIL foundation principles
• Preferably, prior experience with Content Managing and/or in a KCS operating environment
• Working experience with ServiceNow, preferably Knowledge module or data analytics
• An ability to engage and influence a community of product experts
• 3 + years experience in content managing and/or service management. Any experience with content editing and socialization is a plus.
• Ability to work on tasks with eye for detail
• Good knowledge of IT Services functions and their responsibilities and strong analytical and problem-solving ability
• The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
• Basic reporting skills
• Possess innovative mindset by being open to new ideas and works comfortably with global teams

Ideally, you’ll also have

• Excellent English language skills (verbal and written),
• Excellent communication, collaboration and basic project management skills
• Good presentation skills with ability to present material clearly and concisely
• Excellent awareness of different cultures and working practices across the regions
• Proven experience in working in, and basic management of, diverse and geographically dispersed teams

What we look for

• Bachelor's degree in Computer Science, Statistics, or a related field.
• KCS Foundation
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Knowledge on ServiceNow reporting , is an added advantage

what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.