SAP CFE Consultant 

India, Karnataka, Bengaluru 

244801279

What You’ll Do

• • Relationship Management with Invoice capture clients through monthly/quarterly touch base, case management, and calls, in adherence to prescribed response time of 24-48 hours from receipt of email/case. The goal is to act as Support Consultants that ensure client satisfaction through appropriate client understanding and utilization of the service.
  • Relationship Management with internal clients, including but not limited to Executive/Senior Leadership Team, Account Managers, Select Care Managers, Web Services, Service Delivery, and Services Enablement Teams. Internal communications also follow prescribed response time of 24-48 hours from receipt of email that covers required information specific to clients’ configuration and account.
  • Basic troubleshooting and investigation to help provide short-term and long-term resolution to the client, with initial Root Cause Analysis in liaison with relevant Support and Product Development Teams for feedback to client, as needed.
  • Engagement with internal process/product development activities, including Weekly Team Huddles, ad-hoc huddles, and Project initiation/facilitation geared towards improvement of internal/external processes. These will also be used as opportunities to discuss and calibrate on possible product improvements to help with client experience.
  • Engagement with continuous Learning and Development through available eLearning options, both mandatory and optional.

What you’ll Bring

• Excellent written and verbal communication skills

• Exceptional analytical and listening skills

• Strong data entry and typing skills

• Proficiency in operating computer applications (including but not limited to Microsoft Office, Salesforce, etc)

• Ability to operate well in a production team environment

• Ability and flexibility to work extended hours

• Capacity to resolve conflict with minimal supervision

• Expense, Invoice and Concur Detect Certification preferred

Critical Performance Competencies:

• English Language

• Accountability

• Planning and Organization

• Written and Verbal Communication

• Change Management

• Analytical and Conceptual Thinking

• Adaptability/ Flexibility

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