Job Summary:
As a Business Assistant within the Commercial & Investment Bank, you will predominantly perform diverse secretarial duties. You will possess a strong work ethic and a solutions approach . You will support business leaders across different lines of businesses.
Job Responsibilities:
- Provide advanced, proactive diary/email management, facilitating swift set-up of client meetings.
- Be client facing and comfortable dealing with internal and external stakeholders.
- Provide shared phone coverage for a busy group, involving significant interaction with clients and senior members of the firm.
- Set up meeting, conference calls, telepresence - internally and externally.
- Finalize travel arrangements: co-ordination of flights, check in, VISAs, accommodation and ground. transportation logistics following a Corporate Policy. Manage a multitude of frequent changes at short notice and prepare travel itineraries.
- Manage expense processing , reimbursement, account reconciliations.
- Be an integral part of business, understand group priorities and business expectation.
- Perform general administration duties (Room bookings, filing, photocopying).
- Provide team support and partner with assistants across the group to provide coverage for absence where necessary.
Required qualifications, capabilities, and skills:
- Full competency in diary management, can apply good judgment and has an understanding of competing priorities.
- Strong, executive communication style.
- Experience of effectively arranging travel, production of accurate itineraries, plan B & C, able to navigate systems well and apply good judgment on how to optimize traveller's time.
- Can demonstrate pro-activity and ownership within a role.
- Strong technical capabilities, experience of Outlook calendar management required.
- Awareness of expense arena, expense systems and cost control initiatives e.g. can champion expense policy, process expenses in a timely manner and reconcile accounts accurately.
- Polished, professional approach, calm and composed manner, ability to work in a pressured environment and partner effectively with peers.
- Exhibits a positive, common sense, constructive attitude to drive bankers schedule and help manage time effectively.
- Is flexible, willing and open to change.
- Has a high level of attention to detail and delivers high quality results.
Preferred qualifications, capabilities, and skills:
- Is a team player who can build networks and work in partnership.
- Solution-orientated.
- Is driven and can manage expectations through communicating proactively and often across different hierarchies.
- Act as a role model to their peers e.g. lead by example.