Amazon Support Engineer AWS Marketplace Variable 

United States, Washington, Seattle 

243636766

Key job responsibilities
- Act with urgency to escalate critical and complex issues, partnering with senior engineers to resolve time-critical incidents- Create, maintain, adhere to, and communicate documented operational standards- Facilitate onboarding support and role training for new Support Engineers- Engage in discovering Seller requirements; recommend alternative technical approaches; build business case for future product enhancements; balance customer and business needs with technical complexity and constraints- Query, organize, and format raw data to create compelling and actionable insights- Partner with product and program managers to support new product feature launches, new projects, and events like Re:InventMentorship & Career GrowthOn-Call Responsibility
On-call is responsible for 12-hour daily rotations for a week. We rotate our on-call responsibilities within the team which means you will be on-call at least once a quarter.Seattle, WA, USA

- Bachelors in Computer Science, Information Systems, Engineering or equivalent work experience.
- 2+ years of experience in a technical and hands-on customer-facing role (E.g. Support Engineer, Technical Account Manager or Network Administrator).
- Experience with Linux or Windows system administration.
- Experience with networking, virtualization and Cloud Computing concepts.
- Working knowledge of AWS products and technologies (EC2, S3, Lambda, ECS, etc.).
- Articulates complex concepts to technical and non-technical audiences through interpersonal, verbal, and written communication.

- Experience analyzing complex data, identifying problems and implementing solutions.
- Demonstrated time-management proficiency for dynamic prioritization and decision-making to deliver results in a fast-paced, data driven environment.
- Working knowledge of shell/bash/Python.
- One or more cloud certification(s) (AWS Certification, CCP, CSAA, CSA, RHEL, Linux+, etc).
- Experience troubleshooting basic cloud-based systems and services.
- Ability to use analytical, correlative, and quantitative skills to consistently back up assumptions and develop business cases using data.