Salesforce Customer Success Manager Tableau 

Japan, Tokyo 

243043162

Job Category

Job Details

Primary Responsibilities (Essential Functions):

• Develop an in‐depth understanding of the customer’s Tableau environment, business stakeholders, and their reporting and analytical needs.
• Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.
• Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.
• Build strong cross‐functional working relationships with Sales, Engineering, and Product Management.
• Provide escalation management on critical cases by working closely with Support, Sustaining Engineering, and/or Development to provide regular status updates to the customer.
• Coordinate communications with all required stakeholders on crucial support cases and high priority issues.
• Create a roadmap focusing on customer situation/goal setting and conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.
• Provide solutions and recommendations (including conducting workshops) to establish/expand Tableau usage at client sites.
• Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth.
• Communicate and build a relationship with both IT and business stakeholders
• Contribute to Tableau knowledge, community, and training resources.
• Prepare and deliver custom business and technical presentations and training internally, at customer sites and Tableau conference.

Additional Responsibilities:

• Recruitment: Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring onboard, helping Tableau continue to build one of the best companies in the world.
• Participate in the interview cycle and assist with the candidate vetting process.
• Suggest and implement improvements to internal processes and tools.
• Identify and independently take on additional tasks.
• Seek out and embrace leadership and mentoring opportunities.
• Other duties as assigned.

Knowledge and Skill Requirements:

• 8+ years demonstrated experience supporting and troubleshooting commercial end user software applications
• Demonstrated experience supporting enterprise level, mission‐critical applications ∙ Strong understanding of relational databases; understanding of enterprise data warehouse techniques, OLAP etc.
• 8+ years of experience with Cloud, databases, SQL, and Windows Server. Linux experience also preferred
• Strong understanding of networking, server set‐up and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, reverse proxy servers, and web servers
• Demonstrated success as a highly creative, curious technologist and problem solver ∙ Excellent listening and research skills
• Must have the ability to empathize with customers and convey confidence ∙ Excellent interpersonal skills
• Ability to build a relationship with both Business and IT stakeholders (incl. CXO communication) - Strong communication skills
• Clearly explain highly technical issues to a non‐technical audience
• Strong organizational skills and attention to detail
• Ability to handle frequent interruptions, re‐prioritize, multi‐task, solve problems, and make decisions in a fast paced environment strongly preferred
• (Nice to have) Tableau related Certification

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.