Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience in technical support, professional services, software development.
2 years of experience coding in a general purpose language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Preferred qualifications:
Knowledge of cryptography (e.g., PKI, symmetric key, KMS, etc.).
Knowledge of APIs work (e.g., REST, etc.).
Understanding of Networking concepts, protocols, and services (Firewalls, DNS, HTTPS, SSL, TCP and UDP).
Understanding of Cloud Concepts, including Identity, Policies, Permissions, and other access management (e.g., authentication, authorization, least privilege, OAuth, SAML, OIDC, etc).
Understanding of common threat vectors for Cloud Customers (e.g., DDOS, malware injection, ransomware, credential compromise, etc.).
Excellent troubleshooting methodology to manage issues efficiently.