IBM Software Development Manager 

India, Karnataka, Bengaluru 

238820969

We are looking for Manager with infrastructure domain experience to join our Fabric SRE & Operations team in Bangalore, India. We seek individuals who innovate & share our passion for winning in the cloud marketplace, dedicated to running highly resilient, performant, compliant and secure cloud infrastructure. The Fabric SRE & Operations is a team dedicated to ensuring an always available cloud infrastructure, is at the forefront of cloud technology, from bootstrapping data centers to delivering and operating flexible infrastructure services.
Responsibilities
The successful candidate will work as an SRE & Operations Manager as part of the Fabric Operations team with a focus on the following key responsibilities:

• Managing a group of Site Reliability Engineers and System administrators and the team’s day to day operation, all quarterly reviews, evaluations, and career development.
• Monitoring critical infrastructure and applying corrective actions.
• Managing critical customer issues, this requires on going communication with customers
• Liaising with the development, operations, network, and storage teams and driving customer ticket resolution and SLA with these organizations
• Identifying areas for improvement, preparing action plan to address those, collaborating with cross functional teams
• Timely performance and quality review of the operating environment, metrics and reporting upwards on key objectives & goals
• Continuous performance reviews, coaching and mentoring for the team members

Required Technical and Professional Expertise

• 5+ years of experience in a technical support/operations manager role, at least 3 years of experience in a technical support or development environment (preferably cloud or managed servers)
• History of process improvement, problem solving skills, customer advocacy orientation, and leadership in a cross-functional team environment.
• Excellent leadership and management skills with emphasis on mentoring, motivating, and driving a large team to success.
• Experience implementing team processes and monitoring effectiveness.
• Ability to identify, analyze, prioritize, and resolve daily operational problems and issues.
• Strong written and verbal communication skills.
• Demonstrated leadership and team building skills.
• Energetic, motivated, and customer focused.
• Ability to quickly adapt to a rapidly changing technology environment.
• Ability to hire, train, and retain quality team members is critical.
• Experience using Kibana/Grafana, Splunk and or other dashboards
• Understanding of web technologies and technology stack
• Working knowledge with Network and Storage technologies
• Working knowledge with ServiceNow, JIRA, Confluence, and GitHub
• ITIL Foundation V4 certification is a plus

Preferred Technical and Professional Expertise

• Understanding of business continuity, fault tolerant design, and fail-over architecture
• Automation of production monitoring
• Experience with configuration management systems
• Experience with Kubernetes
• Experience with GitHub, Perl and Python
• Experience with service management tools such as Service Now, Jira, confluence etc.
• Experience with developing automation scripts