IBM Technical Support Professional 

Ireland 

23797367

We are looking for Technical Support Professionals who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our team work with the world’s leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web. Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.In addition to determining recommendations for problem resolution, our Technical Support Professionals communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause. Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include providing feedback to development for product improvement, creating test cases and creating tools