Microsoft Senior Critical Environment Ops 

Taiwan, Taoyuan City 

237313786

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding on how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• This position requires verification of citizenship due to citizenship-based leagal restricitions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with valid passport.

While not required, we also look for the following:

• High School Diploma, GED, or equivalent AND 5+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 4+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.

- The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay• Microsoft will accept applications for the role until 05/11/2025.

Equipment and Systems Operations

• Works on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently. Serves as a subject matter expert in critical environments-related systems within the data center, advises less experienced colleagues on such topics, and provides oversight and training/mentorship to team members on tasksregardingthese subsystems (e.g., electrical, mechanical, controls, generators). Demonstrates an understanding of andoperatesequipment and systems across all disciplines (e.g., electrical, mechanical, controls) with knowledge of the interactions between them and overall operation of a data center. Operates all systems and equipment in a safe and professional manner.

• Serves as an expert in the inspection and supervision of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Understands critical system alarms for multiple discipline(s) of equipment, their meanings, and engages withappropriate escalationprocesses or procedures. Recognizes circumstances where execution would be considered safe toproceed. Performs various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) and understands risks orimpactsto other subsystems across the data center. Escalates per applicable policies and standards. Utilizes telemetry, control systems, and other platforms tomonitorsite status, analyze past and current events, as well as other processes, and canidentifyall alarms. Uses technicalexpertise, prior experience, and device analytics to recognize trends with equipment behavior and checks potential issues as they arise. Advises less experienced colleagues on issues found whilemonitoringapplicable CE systems. Performs all monitoring equipment repair, replacement, and maintenance work, which meets or exceeds Microsoft Service Level Agreement (SLA) requirements. Uses data trends to develop or produce predictive analyses of equipment performance.

• Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks within applicable task management systems. Tracksutilizationand time tracking results for team members, within applicable task management systems, as needed. Guides andcoachesteam in CMMSusagebest practices. Adds required data, documents, logs changes, andupkeepsprocedures related to building management systems and reports. Properly signals spare equipment and partsutilizationwithin maintenance work orders.

• impactoperations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision. Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition asrequired.Identifiesand contacts/engagesappropriate partiesto mitigate incidents as they occur. Develops new or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents. Directly provides and/or leads and coordinates emergency monitoring response plans for irregular or malfunctioning conditions. Serves as technical expert in ensuring emergency operating procedures (EOPs) are consistent with proper incident response.

Equipment and Systems Maintenance

• various typesof maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and multiple equipment types of increasing complexity with no supervision, while serving as a subject matter expert for one discipline - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicates and/or escalates maintenance activities per established process and procedure. Prioritizes maintenance activities asrequiredand/orappropriate. Documents tasks or issues during maintenance activities withinappropriate systemsper process and procedure as needed. Provides consultation to colleagues on maintenance and repairs through deep understanding of equipment,systemsand their interrelations. Follows recommended maintenance schedules. Overseeseveryday, complex, large-scale tasks for a single discipline or equipment across disciplines.Ensuresfollow up action items are addressedin a timely manner.Mastersthe maintenance of all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance across all disciplines. Plans, coordinates, and presents maintenance items for review and approval in their area of responsibility.

• Acts as a subject matter expert, performing troubleshooting independently for multiple equipment, systems, subsystems, andcomponenttypes. Documents issues found in troubleshooting process withinappropriate systemsper process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs.Determineswhen troubleshooting efforts aredeemedadequate and communicates or escalates to suppliers, engineers, or more experienced colleagues as needed. Has a hands-on understanding of how equipment in all disciplinesworkand how to troubleshoot to subsystem level.Provides consultation to less experienced colleagues with troubleshooting systems and problems.Oversees less experiencedcolleagues, ordirectly troubleshooting systems and investigates root causes.

• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on all procedure levels of risk (LOR). Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe mannerin accordance withstandard practices, procedures, and Authority Having Jurisdiction (AHJ) regulations. Ensures work performed by suppliers/vendors is performed to scope, all documentation is performedcorrectly, andescalates asappropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/oridentifiedconcerns. Coordinates across all LOR applicable to preventative and/or corrective maintenance.Identifiesand recommends procedure corrections if/when errors are detected or whenappropriate. Coordinates and schedules supplier/vendor on-site activities. Coordinates with vendor to schedule maintenance anddeterminesavailability of equipment/parts, as directed. Resolves or escalates observed vendor quality issues. May review and approve vendor supplier field service reports, invoices, and work orders.

• Prepares andsubmitshighly complexreports as assigned following preexisting scripts and templates, or using ad hoc methods required to support trending and analysis (e.g., Root Cause Analysis [RCA] reports) and may review prior reports delivered by less experienced team members. Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) forhighly complexand/or interdependent equipment and disciplines to ensure safe and reliable execution. Reviews completed work using approved tools and procedural templates fromless experienced technicians for accuracy and completeness. Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments. Analyzes findings from reports and documents observations.

• Processes method statement of work (MSOW) documents. Coordinates activities and associated schedules with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities.Advisesengineer partners or project management colleagues on project scope process or executionmethodology. Presents for review and approval MSOW in their area of responsibility.

Critical Environment Culture

• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordancetoapplicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalatesimmediatelywhen unsafe working conditions areobservedand promotes a safe working culture to empower less experienced team members. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifiesappropriate resourcesand equipment necessary to fully support environmental health and safety (EHS)objectives.Activelymaintains safe working conditions at all times.Proactively ensures safety and security requirements are followed and met for the work of themselves and others.

Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.

• Frequent climbing of stairs and/or ramps.

• Prolonged standing.

• Occasional lifting 50lbs. / 22.5kg.

• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.

• *Normal visual acuity (near, far and peripheral with correction).

• *Normal color vision for electrical work.

• *Normal is defined via standard medical terms and applicable criteria.

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