SAP Senior Support Engineer 

Slovakia, Region of Bratislava, Bratislava 

236876161

What you’ll do

As a Senior Support Engineer, you will be responsible for ensuring the supportability and efficient support process setup for our cloud product. Your key responsibilities will include:

• Support Process Setup: Develop and implement support processes and plans to ensure smooth operations and quick resolution of customer issues.
• Collaboration: Work closely with development teams, product managers, and other stakeholders to ensure comprehensive support coverage.
• Documentation: Maintain detailed documentation of support processes, troubleshooting steps, and resolutions to build a robust knowledge base.
• Customer Interaction: Provide high-quality support to customers, addressing their concerns and ensuring their satisfaction with our solutions.

What you bring

To excel in this role, you should bring the following qualifications and skills:

• Experience: Proven experience in a support engineer role, preferably in a senior capacity, with a focus on cloud solutions.
• Problem-Solving: Excellent troubleshooting skills with the ability to debug complex issues and provide effective solutions.
• Communication: Strong verbal and written communication skills to interact with customers and internal teams effectively.
• Collaboration: Ability to work collaboratively in a team environment and manage multiple stakeholders.
• Adaptability: Flexibility to adapt to changing technologies and processes in a dynamic work environment.
• Customer Focus: A customer-centric approach with a commitment to delivering high-quality support and ensuring customer satisfaction.
• Technical Expertise: Strong knowledge of SAP Business Technology Platform (SAP BTP) and its components is an advantage.
• Analytical Skills: Proficiency in data analysis tools is an advantage.

WELL-BEING

• Meal vouchers
• Free beverages available in SAP office
• 25 paid sick days per calendar year
• Fitness (free gym in the office) and health programs (private healthcare services, preventive cancer check-up,..)
• Flexible working time
• Possibility to work from home

WORK-LIFE

• 5 additional vacation days
• Cash allowance for sport and cultural activities
• Recreational allowance (after 24 months of employment)
• Mobile phones available also for personal use

FINANCIAL SERVICES

• Global travel insurance including health insurance outside home country
• Life & accident insurance for employees
• Employer contribution for Supplementary Pension Plan up to 4% of monthly salary
• Car and bicycle parking at SAP locations for all employees

OTHER BENEFITS

• Modern offices in the city center
• SAP provided laptop
• Annual bonus
• SAP equity programs
• Initial onboarding and continuous training (e.g. paid LinkedIn learning and others)
• Acquiring hands-on skills working with new technologies and modern development methodology, taking care of the entire development life cycle
• Friendly and informal working environment
• Motivating salary and company benefits

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