Wells Fargo Operations Associate Manager Lockbox 

Philippines, Caloocan 

236839425

About this role:

Wells Fargo is seeking an Operations Associate Manager. The role would require leading a team of Operations Processors to fulfill work type requirement & meet service level agreement as defined by the business.

In this role, you will:

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance

• Ensure timely completion, quality and compliance within the operation area

• Work independently on moderately complex issues and projects

• Identify opportunities for process improvement and risk control development and escalates issues to senior management

• Provide training, performance, evaluation and coaching of less experienced team

• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management

• Leverage interpretation of policies, procedures, and compliance requirements

• Collaborate and influence all levels of professionals including senior managers

• Lead team to achieve objectives

• Manage allocation of people and financial resources for Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of leadership experience

Desired Qualifications:

• University degree in Business, Commerce or any other discipline

• 2+ years’ experience in Banking and Financial Services

• Experience with Deposit Products, experience in US transactional processes

• Good knowledge of Deposit Products, especially lockbox & experience of working with international Line of Businesses

• Strong analytical skills with eye to detail

• Strong communication skills both written and spoken

Job Expectations:

• Flexible in working in any shift and on weekends (Week off during the weekday)

• Ability to work additional hours as needed

• Must work on-site at the located posted (Five/Neo Building, BGC, Taguig City)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.