Job Purpose
As an Identity and Access Management (IAM) professional, you will be responsible for ensuring the security and integrity of our IT systems and applications. You will design, implement, and maintain policies and systems that control user identities, credentials, roles, and permissions across various IT platforms and applications. You will also monitor and audit user activities, troubleshoot issues, and comply with IT standards and regulations. To succeed in this role, you will need strong technical skills, analytical thinking, problem-solving abilities, and knowledge of IT security best practices.
Responsibilities
- Work independently on multiple IT projects as a project team member, occasionally as a project leader
- Work on moderately-complex to complex system issues or projects that require increased skill in multiple IT functional areas
- Ensure release management and SDLC processes are followed
- Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally
- Provide strategic direction, guidance, and integration of services
- Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology
- Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users
- Develop and manage IT systems for business units across the enterprise
- Develop and implement strategies to follow IT policies and procedures
- Prepare status reports on related IT functions and related projects to ensure management is appraised of current workload
- Evaluate controls to ensure effectiveness and compliance with the business standards and regulatory requirements; manages enterprise remediation efforts; and supports internal and external audits
- Gather and document requirements from relevant business owners
- Create and maintain documentation of system components and their operation
- Write unit and integration tests that ensure system reliability
- Recommend solutions, advise on systems and application-level configurations, and investigate/mitigate risks as required
- Take ownership of tools and sub-components, helping train end-users / new team members
- Support and manage user access and passwords per IT policies and procedures
- Propose and implement systems enhancements that will improve the reliability and performance of the system
- Install, maintain, and upgrade internal server hardware and software systems used for designing and developing company products
- Troubleshoot server, software, and hardware issues
- Assist with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs
- Maintain a secure systems environment
- Administer an information systems program to validate that enterprise policies and regulatory requirements are met across the business
- Ensure all IAM AD tools are running without any production issues. Issues can be related to stability, availability, performance etc.
- Perform other related duties as assigned
Knowledge and Experience
- Bachelor’s degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience
- 6+ years of combined IT and Identity Access Management work experience with a broad range of exposure to systems analysis, applications development, along with infrastructure design and administration
- 8+ years of experience in a lower-level IT Engineering role
- Knowledge of relevant IT system issues, techniques, and implications across more than one server platform
- Must have extensive knowledge in networking, databases, systems, and/or Web operations with a primary focus on IT system administration, IT application administration but may be involved in developing enterprise IT strategies, management of projects and more complicated issues.
- Professional certification such as CISSP, CISM, etc. is strongly preferred
Preferred Experience
- Experience managing and supporting PAM Tools equivalent to (Secret Server, CyberArk, etc.)
- Experience managing and supporting AD Vendor Tools, SailPoint, and Cloud environments such as (Azure, AWS, and/or GCP).
- Knowledge of ICE business environment and the ability to evaluate implications of changes to IT systems
- Knowledge of relevant legal and regulatory requirements
- Knowledge of common Identity Access Management frameworks
- Experience working with a diverse range of data sources/streams and managing these effectively
- Excellent analytical, decision-making, and problem-solving skills
- Knowledge of multiple operating systems and related utilities and hardware
- Knowledge of storage management, TCP/IP, and network monitoring and tools
- Knowledge of Database design and Running SQL commands
- Knowledge or Hands on Experience writing and running scripts.
- Knowledge of technical writing principles and practices
- Skill to effectively analyze and solve problems
- Skill in software installation and maintenance
- Ability to work independently as well as with a team
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain effective working relationships
- Strong background in operations, processes, solutions, and technologies
- Strong understanding of policy, compliance, and best practice Identity Access Management principles
- Working knowledge of Linux, Windows, and Network Operating Systems
- Knowledge of infrastructure, key processes, and technology-oriented risk issues, specifically around Identity Access Management and privacy
- Experience with enterprise risk assessment methodologies
- Proficiency in project management and leadership
- Results oriented, business focused, and successful at interfacing across multiple organizational units
- Experience with SaaS Solutions and Vendor Mgmt. (i.e. Vendor Ticketing Support and Escalations)
