Citi Group HR Operations Support Intermediate Analyst C11 located Heredia 

Costa Rica 

235694459

Responsibilities:

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
• Interpret data and results based on the analysis of information and application of professional judgement
• Apply project management to assist operational projects as assigned
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
• Resolve varied and complex issues using professional judgment, discretion, and business expertise
• Provide informal guidance and training to new and lower level team members, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• High level knowledge of related to industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The HR Operations Support Intermediate Analyst (C11) is responsible for:

• Deliver HR services and build capabilities to drive organizational performance through individuals and managers, identify issues and recommend solutions.
• Utilize HR knowledge to assist with identifying/resolving issues in accordance with Citi standards and practices.
• Educate employees on how to efficiently utilize self-service tools through direct access channels.
• Resolve employee concerns timely and accurately by providing real-time counsel in addressing employee and organizational issues and enhancing managerial/leadership effectiveness.
• Support and/or participate in team's initiatives, projects, process improvement efforts as well as ensuring training completion for the team.
• Ensure escalated client/employee stakeholder's issues are resolved with urgency and deliver services with a process improvement mindset to increase effectiveness and efficiency.
• Support recommendations and monitor completion of HR process and policy improvements using operational metrics, survey results, and other key performance indicators.
• Ensure consistent application of team process controls and adherence to standard operating procedures.
• Assist with the management of all HR issues related to employees and provide advice and guidance on Citi policy and procedures.
• Collaborate with stakeholders on HR priorities to ensure delivery of services.
• Support process and training documents to reflect enhancements and process changes.
• Drive consistency and quality in the processes and interfaces.
• Identify issue trends and partner with management and respective technical teams to implement solutions.
• May partner with Risk and Control and Disciplines on issues to ensure appropriate risks are assessed and ensure appropriate actions are taken.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Minimum 3 years of relevant experience
• Advanced English level
• Proficient in Microsoft Office - priority experience in Excel
• Experience in Workday is a plus
• Experience in Risk & Control related to HR
• High level knowledge of related to industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Experience in Human Resources, employee relations, and financial services
• Working knowledge of HR functions and applicable Employment laws

Education:

• Bachelor’s degree/University degree finished or in progress

Time Type:

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