JPMorgan Transactions Specialist 

India, Karnataka, Bengaluru 

234786685

Job Responsibilities:

• Research ATM performance and health, and resolve ATM failures such as load or reboot issues.
• Request or escalate ATM vendor service and cash replenishment as needed.
• Provide Level 1 application support to other lines of business (LOBs).
• Respond to inquiries by telephone or email, taking ownership of issue resolution for internal and external clients.
• Analyze details and research using multiple systems to resolve problems, which may require outbound calls to ensure client satisfaction.
• Approach each contact as an opportunity to educate the caller on process, product, and system information to reduce repeat contacts and enhance customer experience.
• Use thorough product and process knowledge to resolve unique or challenging inquiries and problems.
• Maintain strict adherence to established risk procedures and ongoing risk education, including following customer authentication procedures.
• Report privacy breaches and complete assigned risk training on time, ensuring staff compliance with risk policies and procedures.
• Assist in the daily, weekly, and monthly assessment of AMG/IMCC risk avoidance, escalating concerns to appropriate areas or vendor partners when necessary.
• Participate in site projects as a subject matter expert for service enhancements, lead continuous improvement activities, and provide management with suggestions for process improvements.

Required Qualifications, Skills and Capabilities:

• B.Tech, MBA, BCom graduates will also be considered
• Excellent written communication skills
• Prioritization and time management skills
• Ability to effectively communicate across all levels of leadership
• Proficient in MS Office.
• Ability to work within a team
• Ability to maintain confidentiality, ability to Multi task.

Preferred Qualifications, Skills and Capabilities:

• Preferably candidates with technical qualification/skills
• Preferable SQL or AWS cloud practitioner or ITIL certified.
• Prior Level 1 incident management experience is preferable.