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Honeywell Lead Technical Support Specialist United States 234151916
19.08.2024
Innovate high-purity, high-performance chemicals and materials
• Strong technical skills and knowledge of IT hardware and software.
• Exceptional problem-solving skills and a dedication to excellentcustomer service
Additional Information
You will report directly to our Advanced Field Service Engineer, and you will work out of our St. Louis,MO location on a Hybrid work schedule.
KEY RESPONSIBILITIES • Provide advanced IT support, assisting with issues, and ensuring timelyresolution.
• Serve as a subject matter expert, sharing knowledge and best practiceswith the IT support team.
• Collaborate with cross-functional IT teams to improve support processesand provide valuable feedback.
• Monitor and analyze IT support metrics to identify trends and recommendprocess enhancements.
• Develop and maintain documentation and resources for IT support.
• Strong technical skills and knowledge of IT hardware and software.
• Exceptional problem-solving skills and a dedication to excellentcustomer service
Additional Information
- JOB ID: req459058
- Category: Customer Experience
- Location: 9301 Olive Boulevard,St. Louis,Missouri,63132,United States
- Nonexempt
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