SAP Cloud Contract Exception Management Process Specialist 

Czechia, Prague, Prague 

231959862

WHAT YOU´LL DO

• Review exception requests, swiftly and thoroughly for standards and guardrails compliance

• Drive programs for contract exception approval automation and to significantly reduce risk

• Prepare consumable and audience-appropriate content for enablement and validation of our stakeholders

• Define and implement controls, verify that evidence is collected and documented centrally by cloud products

• Ensure contract adherence to established product operations standards.

• Improve review times, review completion rate, automation degree, … with LoB/product specific operations teams

• Support sales and field escalations with regards to quote completion and delivery

• Manage key messaging related to standard and exceptional cloud contract clauses

• Identify and drive process improvement projects/initiatives

• Enable sales teams on potential risks and pitfalls

• Support audit controls/findings related to contract exceptions management process

WHAT YOU BRING

We are looking for people with strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player.

• Master’s degree preferred, minimum Bachelor’s degree, in Law required

• In-depth understanding of SAP’s business and market position related to SAP’s cloud product offering

• Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work

• Ability to deliver highest quality work under time constraints and in rapidly changing environments

• Highest level of flexibility, integrity, and confidentiality

• Strong focus on customer and employee experience and their continuous improvement

• Ability to deep dive into topics to gain a full understanding of our complex processes and scenarios

• Experience in collaborating with various cultures across multiple time-zones

WORK EXPERIENCE

• 2-3 years of experience in contract reviews and presenting the legal overview in a clear manner. Being able to handle a large volume of legal review requests

• Knowledge of SAP products and services would be useful

• Work experience in business management, technical operations management/process design, or related field required

• Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems, required

• Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas

• Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation

• Strong skills Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), and willingness to learn new applications

• Strong sense of urgency and experience managing risk and an open-minded personality

• Proactive and independent working style, goal-orientation, and affinity to structure

• Excellent verbal and written communication skills in English.

• Proven success in engaging people from different cultures, languages, and regions

• Broad understanding of SAP’s strategy, organizational structure, and SAP solutions

• Ideally experience in operations of one or more cloud products

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc

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