Your primary responsibilities include:
• Provide technical support using problem determination and problem source
identification skills;
• Utilize technical and negotiation skills in collaboration with other support
operations/organizations to prioritize and diagnose problems to resolution;
• Recommend and implement optimization and automation to existing technical support tools, procedures, and processes and implement new tools;
• Provide training for and mentor others on the team.
• Deep knowledge in z/OS and z Storage support and demonstrate deep knowledge of OS and zOS Storage in mainframe environment;
• Experience in Cloud Infrastructure and Knowledge of Network technologies;
• Be able to solve complex problems and have living experience in installation, configuration, high availability, root cause analysis, performance tuning, and security & compliance activities;
• Experience in working with global teams, with people from several locations;
• Experience in Data Center Management and Migrations;
• Experience in Disaster Recovery;
• Experience in Modernization and Automation;
• Autonomy to work without supervision, targeting to achieve agreed-upon goals and with innovative mindset;
• Lead z/OS system design discussions, plan and implement;
• Fluent in English, both written and spoken.
• JES3
• REXX programming experience;
• Ansible experience on Mainframe;
• Zowe, ZOAU, R3S knowledge;
• Other zOS Middleware (DB2, IMS) or Base/Storage/TWS/Network/Netview
systems management/support experience;
• Experience in automation and execution of tests/automation of new workloads.
