SAP Technical Service Manager 

Germany, Baden-Württemberg 

231121550

As Technical Service Manager you will be responsible for the following tasks:

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents.
• Understand the customer business, goals, and challenges to suggest technical solutions & services.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
• Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes.
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the customer.

What do you need to bring:

• Fluency in English AND Arabic is mandatory. Any other language is an advantage.
• Minimum 5+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
• Minimum 3 years of experience in a customer-facing role.
• Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.
• Experience in de-escalating critical situations.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
• Hyperscalers certification (AWS, Azure, GCP) is a plus.

We ask for your application to be submitted in English language only.

We win with inclusion

. Specific conditions may apply for roles in Vocational Training.