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IBM Technical Support Professional Software Costa Rica 230105724
10.07.2024
-Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance-Synergistically work with Development Engineers for knowledge transfer and code improvement-Demonstrate proficiency in the products supported by maintaining applicable technical certifications
-Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
-Demonstrate excellent oral and written communication skills
-Provide weekend cover on a rota so the organization can provide 24×7 support coverageRequired Technical and Professional Expertise
-Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
-Demonstrate excellent oral and written communication skills
-Provide weekend cover on a rota so the organization can provide 24×7 support coverageRequired Technical and Professional Expertise
• Bachelor’s Degree in Engineering, Computing or Computer Science.
• At least 2-years experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
• At least 2-years experience in Problem-solving technical software issues
• At least 1-years experience in Computer Networks and Communications
• At least 1-years experience in OpenShift Container Platform/Kubernetes/Docker
• English: Fluent
• At least 2-years experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
• At least 2-years experience in Problem-solving technical software issues
• At least 1-years experience in Computer Networks and Communications
• At least 1-years experience in OpenShift Container Platform/Kubernetes/Docker
• English: Fluent
Preferred Technical and Professional Expertise
• Master’s degree in Computer Science/Networks & Communications or other related fields.
• Preferably 2-years experience with Application Performance Management concepts and products
• Preferably 2-year experience with OpenShift Container Platform/Kubernetes/Docker.
• Preferably 2-years experience with Application Performance Management concepts and products
• Preferably 2-year experience with OpenShift Container Platform/Kubernetes/Docker.
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