JPMorgan Manila Client Billing Operations - Account Manager II 

Philippines, Quezon City 

230010226

As an Account Manager II, you will play a crucial role in managing and optimizing our billing processes to ensure accuracy and enhance client satisfaction. You will analyze requests for new price points and apply them accurately and timely within our billing platform. Collaborating closely with Product, Pricing, and Billing Architecture teams, you will ensure that fee structures are correctly interpreted and reflected on invoices. Your responsibilities will include developing and executing strategies to build scalable operations, enhancing client experience, improving operational control, and increasing efficiency. You will be accountable for local operations performance and project outcomes, creating deployment strategies for steady-state operations, overseeing coordination of activities, facilitating issue resolution, and identifying operational risks. Establishing and managing governance, leadership, and resources, including people, technology, regulatory, compliance, and financial aspects, will be key to your role. You will ensure effective communication and escalation of service delivery management issues, priorities, and risks, maintaining transparency and proactive engagement with stakeholders. Additionally, you will develop, implement, and monitor performance metrics to ensure quality and efficiency in initiatives, aligning the function to maximize impact and effectiveness while meeting Key Performance Indicator (KPI) and Key Risk Indicator (KRI) targets. This position requires a strategic thinker with strong problem-solving skills, excellent communication abilities, and experience in managing cross-functional teams and projects. Join us to drive operational excellence and client satisfaction in a dynamic and innovative environment.

Job Responsibilities:

• Analyze requests for new price points and applying them in the Billing platform accurately and timely
• Coordinate with Product, Pricing, and Billing Architecture team to ensure the accurate interpretation of fee structure reflects accordingly on the invoices
• Execute the strategy to build scalable operations that will improve the client experience, operational control and efficiency
• Remain Accountable for local Operations performance and project outcomes
• Develop deployment strategy for steady state operations, oversee coordination of activities, facilitate issue resolution, and identify operational risks
• Establish and manage appropriate governance, leadership and resources (e.g. people, technology, regulatory, compliance, financial)
• Ensure effective communication and escalation on overall operations service delivery management issues, priorities and risks
• Develop, implement & monitor performance metrics to ensure the quality and efficiency in implementing the initiatives
• Be part of aligning the function to maximize impact and effectiveness while meeting KPI & KRI targets

Required qualifications, capabilities, and skills:

The successful candidate will be a demonstrated operations team player with a proactive, hands-on detailed approach and strong operational skills. In addition, the candidate must be able to identify and introduce innovation, and become a trusted advisor to senior operations and business leaders.

• 5+ years of relevant operations experience.
• Product knowledge of Corporate & Investment Banking services.
• Graduate/MBA with a Bachelor’s Degree in Commerce or related field.
• Strong attention to detail.
• Strong sense of prioritization and ability to execute deliverables, with personal accountability and issue resolution.
• Ability to work in a team atmosphere and manage through influence.
• Ability to balance global, regional, and line of business perspectives with those of the firm, clients, and shareholders.
• Analytic problem solver with excellent written and verbal communication skills.
• Proven ability to build strong partnerships with business, operations, technology, and other key stakeholders in a matrix organization.
• Extensive experience driving process change and efficiencies, with a focus on execution and delivery against objectives.
• Proficiency in Microsoft suite for analysis, report creation, and data interpretation.