Rapid7 Technical Account Manager 

Australia, Queensland 

22959079

In this role, you will:

• Understand client's business objectives/impact and apply your expertise to timely resolve issues and ensure customer success.

• Act as a technical owner to assigned accounts, working with the customer through design and architectural discussion, planning and execution needs as required.

• Provide expert level advice and implementation best practices

• Support production rollout.

• Perform Health Checks to ensure the customer environments are optimized and stable.

• Go beyond break-fix support by becoming a true technical partner to the customers and help shape their strategy and security programs.

• Meet regularly with strategic clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, best practices, and drive forward looking security programs.

• Disseminate product knowledge across customers to help drive product knowledge

• Be the advocate and voice for customer requirements and challenges within various teams at Rapid7.

• Direct crisis and incident response, working with the Customer Success team, other support teams and engineering teams to ensure timely resolution, while communicating effectively with customers.

• Maintain strong technical knowledge of Rapid7’s product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues.

• This role may require up to 10% travel.

The skills you’ll bring include:

• 5+ years of industry experience in a technical account manager, professional services, sales engineer, or support engineer role with exposure to multiple networking and security technologies.

• Knowledge of project management and strong account management skills.

• 3+ years of hands-on experience with Linux, including supporting Linux-based applications

• 3+ years of Networking experience

• Very strong customer service and excellent communication skills, both written and oral

• Adaptable and willing to learn new technologies.

• Standout colleague who thrives in a team environment and can also make decisions independently.

• Proven drive to look at challenges and help define solutions .

Nice to Have

• CISSP, CISSP, CEH, Security+, OSCP or similar certifications are a plus.

• SQL experience is a plus

• Scripting language experience is a plus

• Proficiency with Rapid7 or similar products is a plus.

• Penetration Testing is a plus

• 1+ years of Security experience