PayPal Sr Dir Head Tech Services & Acct Mgmt 

France, Ile-de-France 

229529476

Essential Responsibilities:

• Serve as on-the-ground technical leader and partner with Product Development, Commercial and Operational leadership teams
• Bring outside-in thinking to the organization and highlight industry trends that should be considered and evaluated
• Develop a data-driven mindset focused on leveraging data to deliver service excellence to customers
• Instill PayPal's values into the team and guide-develop the team to deliver high performance and desired business results

Minimum Qualifications:

• Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience.

This is a key role at the intersection ofbe responsible formaximize TPV (Total Payment Volume)and long-term merchant success. The foundation is strong—nowlooking for a leader who can scale, modernize, and unify the function for the next chapter.

Key Responsibilities

• Lead the global technical support organizationfor merchants, driving consistent, high-quality resolution of complex platform, API, and integration issues.

• Manage and scale the Technical Account Management (TAM) function, ensuring high-value merchants receive proactive technicalpartnershipalignedtogrowth goals.

• Drive merchant success and TPV growthby partnering closely with Sales and Customer Success to improve onboarding, reduce friction, andoptimizesolution adoption.

• AI/ML-driven capabilitiesacross both Support and TAM functions to improve triage, personalization, and efficiency.

• Elevate operational excellencethrough data-driven workflows, consistent SLAs, clear escalation paths, and actionable performance metrics.

• Act as a technical executive sponsorduring high-severity incidents and key merchant escalations.

• to bring merchant feedback into the roadmap, improve supportability, and drive down recurring issues.

• Improve knowledge management, tooling, and self-servicefor developers and merchants—enabling faster time-to-resolution and fewer inbound cases.

• Ensure launch readiness and scalabilityfor new product rollouts across support and account management functions.

• , fostering a culture of merchant advocacy, technical excellence, and continuous improvement.

What You Bring

• 2+ years in technical support, technical account management, or post-sales leadership, withexperience

• Experience supporting complex,API-centric platformsin fast-paced, global environments.

• Track recordof building strong alignment withSales, Success, and Productto drive both technical resolution and commercial outcomes.

• Demonstrated success scaling TAM organizations and drivingcustomer retention and revenue growththrough technicalpartnership.

• Familiarity withAI/ML in support andsuccessoperations, including case deflection, intelligent routing, and TAM productivity tooling.

• Excellent leadership, communication, and cross-functional influence—trusted by engineers, GTM teams, and executive stakeholders alike.

• Strong operational acumen—canownmetrics,capacityplanning, and continuous improvement across geos and functions.

• Bachelor's degree in computer science, Engineering, or related field.Advanced technical degreea plus.

—supporting merchants in moments of need while also helping them unlock the full potential of our platform.

love to hear from you.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $169,500 to $291,500

Any general requests for consideration of your skills, please